Frequently Asked Questions

Everything you need to know about your gear and apparel orders.

What is the return policy for footwear and apparel?

We offer a 30-day return window for unworn apparel and footwear with original tags attached. Items must be in their original packaging to qualify for a full refund.

How do I determine the correct size for outdoor performance clothing?

Each product page includes a specific size guide. Since outdoor brands vary in fit—from athletic to relaxed—we recommend measuring your chest and waist or contacting our specialists for fit advice.

Do you offer free shipping on farm and ranch supplies?

Standard shipping is free on orders over $99. Please note that oversized items, such as heavy ranch equipment or bulk feed, may incur additional freight charges.

How can I track my JAX order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.

Are your products covered by a manufacturer warranty?

Yes, many of our premium brands like Carhartt, Filson, and Patagonia offer limited lifetime warranties. JAX will assist you in coordinating with the manufacturer for any defective merchandise.

Can I pick up my online order at a local JAX store?

Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification as soon as your items are ready for collection at your chosen location.